11 Aug 2011

Customer service

Because I'm petty, and bored...

From: buying@*******.com
Date: Thu, 21 Jul 2011 08:06:41 +0100
Subject: Your ****order has been posted.

Dear *******

Your order for "Toy Story 3: Double Play has been posted by the ****** Seller ****UK.
Please allow 3-4 days delivery.  Please check the following order information:

On 21 Jul 2011, at 09:17, ********@hotmail.com> wrote:
I was not aware when ordering, that this item was used and may need to return it if the condition is not satisfactory. Can you please let me know the procedure should I need to do so. 

Kind regards

From: ********@gmail.com
Date: Thu, 21 Jul 2011 11:45:17 +0100
Subject: Re: Your ******* order has been posted.

It’s really very clear on the ****.com website when things are sold used or sold new. I am a private trader using the ****.com ******* facility to sell on my used products. This product was really clearly indicated as “Used – Very Good” under the condition column. In future, I suggest you pay closer attention to what you are buying to save situations such as this. I have refunded and cancelled the order. Luckily, I have managed to stop the parcel being posted (although that’s a wasted jiffy bag).
Sent from my iPhone

Dear *****

Thank you for reply and for refunding the item. I’m not quite sure where your frustration stems from, however I’d suggest you re-read some of your email replies prior to sending out, to try and limit the hostile tone contained therein.

Firstly I clearly stated that I – myself – did not notice the item was used until after the fact, and thereby claimed the oversight as my own.

Nor did I ask you to refund the dvd. I asked for details of the procedure in case I felt a return was necessary. The fact you have kept the item has inconvenienced me greatly, as it was to be a gift for a small child whom now may go without a birthday present due to your inability to read plainly worded emails.
Lastly, I truly and deeply regret your loss of a jiffy bag. If you can spare a moment out of your busy schedule of posting dvds and not reading people’s correspondence properly, I would be more than happy (possibly even joyously so) to send you a brand new jiffy bag for all of the trouble I have caused by requesting you press some buttons on your computer keyboard.

Peace love and understanding,
Mr ***** Esq. BA, PhD, MD.